Frequently Asked Questions
Find answers to common questions about Mizzen Insight.
Project Publishing & Management
How do I publish an interview project?
During the recruitment phase, generate a share link or create a recruitment group and start recruiting—your project will automatically switch to "Active" status.
Why did my project pause automatically?
This usually happens due to:
- Reaching the set response limit
- Too many participants rejected due to quota limits or screening conditions
To continue recruiting, add more credits and click "Resume Recruiting" in the recruitment group. If screening conditions are too strict, try relaxing them and creating a new recruitment group.
Can I modify a project after publishing?
Published projects support minor question adjustments. However, if many participants have already completed interviews, major changes are not recommended as they may affect insight report clarity.
Note
If you delete questions that already have responses, the historical data for those questions will be removed from analysis.
Recruitment & Distribution
Can I use platform recruitment and self-recruitment simultaneously?
Yes. You can enable both Mizzen platform recruitment and self-distributed share links in the same project—the two methods don't conflict.
How does the response limit work?
When you set a response limit, the project will automatically pause recruitment once that number of complete responses is reached.
Note
Participants who have started an interview can still complete it, so actual response counts may slightly exceed the set limit.
Preview & Testing
How can I test the project from a participant's perspective?
Editor Preview: Use the real-time preview panel on the right side of the question editor.
Can participants leave and continue later?
Yes. When participants revisit the interview link using the same browser and device, the system will automatically restore their progress and they can continue from where they left off.
Concept Testing & Media
Why aren't concept materials showing in preview?
Check the "Advanced Settings" for the question. Media, websites, and prototype links should be enabled by default after uploading.
What types of materials are supported?
The following formats are supported:
- Images: Common image formats
- Video: MP4 format
- Web pages: URL links
- Prototypes: Figma prototype links
Video & Screen Recording
Can participants share their entire screen or just a browser tab?
Participants can choose to share a specific application window or their entire screen. For tasks that span multiple applications, we recommend guiding participants to share their entire screen.
Is mobile screen recording supported?
Not currently. Due to Android and iOS system limitations, mobile screen recording requires installing additional apps, which we don't yet support.
Data Export & Integration
How do I export raw response data?
Use the "Export Full Responses" feature on the Recruitment page to download a compressed file containing original transcripts.
What should I do if audio/video recording isn't working?
Please check:
- Whether the browser has been granted microphone and camera permissions
- Try manually enabling permissions in browser settings
- Try a different browser
If issues persist, please contact technical support.
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